Executive Summary
Built automated flooring platform for national senior living providers and Fortune 500 facilities. 5,000+ monthly bid requests with major productivity improvement and project completion times cut significantly. Operated successfully for 9 years (2014-2023).
The Challenge
National senior living providers needed to coordinate thousands of flooring installations across hundreds of properties. The manual process—receiving bids by fax, coordinating measurers, assigning installers, managing work orders—consumed massive staff time and introduced errors.
The Solution
Built end-to-end automated platform replacing manual workflows with electronic processing. Online bid requests, automated measurer assignment, intelligent installer matching, electronic work orders, and automated customer feedback.
Key Features:
- • Electronic bid request processing (eliminated fax-based system)
- • Automated measurer assignment and scheduling
- • Intelligent installer matching based on qualifications
- • Electronic work order generation and delivery
- • Automated customer feedback collection
- • Real-time status tracking and reporting
Measurable Results
Productivity
- • Major increase in worker productivity
- • Bid response times cut significantly
- • 5,000 electronic bids processed monthly
- • Eliminated manual bid processing costs
Customer Experience
- • 100% of customers receive feedback requests
- • Dramatically faster bid response times
- • Faster measurement turnaround
- • Automated electronic workflow
Technical Implementation
Multi-portal SaaS platform with separate interfaces for customers, measurers, and installers. iOS and Android mobile apps for on-site operations. QuickBooks bidirectional integration for seamless accounting.
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